COMPROMISED DEBIT CARDS CLOSED (EFFECTIVE 11/26/2013)
VISA informed us that approximately 35% of your debit cards had been compromised, or about 500 individual cards. This appears related to the recent data breach of some local grocery store card systems. If your debit card isn't working, it was probably closed to protect your funds. We attempted individual calls to all affected members, so if your card was closed but you didn’t get a call, then we probably don’t have your current phone number. Complimentary replacement cards should arrive within 7-10 business days. We encourage you to review your recent account history to ensure there have been no fraudulent transactions. We also encourage members to have alternate VISA cards available, for fraud incidents such as this. Thank you for your patience, and your membership.
Some members have received automated phone calls regarding a false opportunity to lower their Credit Card interest rate. This is a scam, please just hang up and NEVER give out any of your personal information to solicitors of any kind.
Did you receive a “fraudulent sounding” phone call about your debit card?
Click here for information.
ONLINE LOAN APPLICATION
Low Auto Rate in the Tri-Cities - 2.49% APR*!
New or Used Autos or Trucks, includes refinances
*Annual Percentage Rate, rate shown if for 2008 or newer with the best credit. Subject to credit approval, Some restrictions apply. This is the lowest auto rate in the Tri-Cities at the time we posted this– not guaranteed to still be.
Ask for Trevor at 735-8331, or apply online!
Auto Warranty Services Question:
When does the manufacturer's warranty on your vehicle expire? Answer: Right before you need it!
The automobile industry spends millions studying the longevity of their manufactured vehicles. If you were to dive into their data, you would discover that the majority of mechanical and system failures occur within the first few months of a vehicle's life and/or after roughly 40,000 miles.
Certainly they want to provide a warranty on the car when it is new so that you will be happy with them and come back for more. They want their customers to drive away with peace of mind. However, that warranty goes away just as the data shows that more problems will pop up. According to the manufacturer's data, when the warranty goes, the water pump goes. When the warranty goes, the transmission goes. When the warranty goes, the peace of mind goes.
Tri-Cities Community FCU has a program to help our members with this problem. We are now able to provide protection for your vehicle as well as peace of mind for you. Our coverage programs provide roadside assistance, trip interruption protection, rental car coverage, and other benefits in addition to covering the cost of parts and labor for your breakdown. Our program protects you and your vehicle nationwide and for an unlimited number of claims.
Regain your Peace of Mind. Talk to us about our Motorist Assistance Plan Service Contracts today. Financing options available, contact Trevor at 735-8331.
Debit Card Fraud Prevention Calls
As a debit card holder you may receive a phone call from our fraud prevention company requesting confirmation of recent transactions- especially if you are shopping out of town. If they left a number for you to call back please do so, or your debit card could be deactivated to prevent possible fraudulent use. If it is after-hours call 1-877-253-8964.
If you need to report your DEBIT card lost or stolen (or if you discovered fraud yourself) please call 800-417-8715 after hours. If your VISA CREDIT CARD was lost or stolen, please call
Remember: Legitimate fraud prevention phone calls will not ask for your account number, card number, birthday, social security number or any other personal information- and we will never contact (by phone, e-mail or otherwise) you to ask for this information because we already have it!
If you are suspicious that fraudulent transactions are being made on your account contact the Credit Union immediately or you could be liable for them.